Frequently Asked Questions
DO YOU ARRANGE DELIVERY?
We sure do. A freight charge applies and we can also quote for installation if you require it.
Deliveries are on Monday, Wednesday and Friday.
Pickups can be made between 8.00am and 3.00pm Monday – Friday.
HOW MANY BRANCHES DO YOU HAVE?
We have one branch in Auckland and service the greater Auckland region only. For hire outside Auckland please contact us and if we can't help you directly we will endeavour to offer the next best solution.
DO YOU DELIVER AFTER HOURS?
Delivery outside normal business hours, weekends or public holidays can be arranged but would incur extra freight charges.
IS IT OKAY IF WE ARRANGE OUR OWN PICKUP & RETURN?
Most of the time. We do insist that our furniture is transported in a clean covered vehicle and the use of blankets and ties to protect any panels, edges, glass shelves etc is a must. If you are unable to secure items for travel we may insist on delivering ourselves. This would result in a freight charge to you or your company so please bring ties with you. Some items may also require a bond.
DO I NEED TO HAVE AN ACCOUNT WITH YOU?
Payment is required before delivery and can be done by Direct Credit or Credit Card. If a longer term of hire is signed to the subsequent invoices of that contract will be due on the date of the subsequent invoice or may be approved Nett 7 Days pending account review .
WHAT IF I CANCEL MY ORDER?
In the event of a cancellation by the customer up to five (5) days prior to any hire of furniture or equipment, Office Furniture Hire reserves the right to charge a cancellation fee equivalent to the costs incurred by OFH covering administration fees, freight costs and/or any loss of hire if applicable. Unfortunately credit cannot be issued for Goods ordered and delivered, but not used by the hirer.
DO YOU CHARGE A BOND?
If a bond is applicable on your order, or part thereof, it will be specified on your quotation. A bond is fully refundable on return of goods in the condition they were hired out. For more information please refer to our Terms and Conditions
WHAT DO YOU NEED TO KNOW TO QUOTE ME FOR OFFICE PARTITIONING?
We can quote more accurately if you fax or email a sketch indicating the walls you wish us to erect. Remember to show the measurements and shade them differently from existing walls. It doesn’t have to be flash, a hand drawing is fine with measurements showing the length of each line of partitioning you require.
WHAT ARE THE ADVANTAGES OF HIRING VS PURCHASING?
We believe we provide an important service to the market place for businesses starting out and not wanting to tie up their working capital. A change in staff numbers either temporary or permanent, short-term projects, court cases, seasonal busy periods can all be accommodated with a phone call to OFH.
*Whats your flexibility really worth?
DO YOU HIRE COMPUTERS, FAX MACHINES OR PHOTOCOPIERS?
We recommend our clients use specialists in each of these fields so that the equipment is compatible with existing systems. We are happy to suggest contacts for your requirements.
DO YOU HAVE EFTPOS OR CREDIT CARD FACILITIES?
Yes - we accept payment by EFTPOS, MasterCard & Visa. Or you can pay by Direct Credit into our bank account.
HOW LONG IS MY QUOTE VALID FOR?
Our quotes are valid for 30 days and product is subject to availability at the time of booking.
Prices exclude GST & are quoted in New Zealand Dollars (NZD).
GST - As of the 1st October 2010 the NZ GST rate is 15%.